Support

Last updated: 27 October 2026

Something not working, a price that looks wrong, a question about your subscription? Write to us.

Contact us

We read every message and reply within 7 days. You can write in English or Burmese.

What to include

These four things let us answer on the first reply instead of the third:

Your device: iPhone or Android.
Your app version — open the app, go to Settings, and read the number next to App Version.
The email address of your MMP account, if you have one.
What you did, what you expected, and what happened instead. A screenshot usually explains it faster than a paragraph.

Please do not send us your password. We never need it, and we cannot read it — sign-in is handled by Firebase and we do not hold passwords.

Inside the app

Settings also has a few routes of its own:

Information — how we source and publish prices, and background on each screen.
Suggest and Report, under Others — for a feature idea or a problem report.
Rate Us — opens the app's store page.
Social Media — our public channels, where price updates and announcements are also posted.

Common questions

A price looks wrong or out of date

Most prices in MMP are entered by our team as the market moves, so there can be a gap between a change on the street and a change in the app. Every list screen shows a Refreshed time in Myanmar time (MMT), and a detail screen shows when that price last changed.

First, pull down on the screen to refresh. If the app is offline it shows the last prices it downloaded, with a banner saying so, so an old time usually means your connection rather than a stale price. If a price is genuinely wrong, tell us which item and what you believe the correct figure is, and we will check it.

Remember that MMP prices are indicative market information, not a quotation. Always confirm with the shop or dealer before you buy or sell. See the Terms.

Notifications are not arriving

Check that notifications are allowed for MMP in your device settings (iOS: Settings → Notifications → Myanmar Market Price. Android: Settings → Apps → Myanmar Market Price → Notifications).
Check the switches in the app under Settings → Notifications. There is one for admin announcements and one each for gold, currency, petrol, and watchlist changes.
Watchlist notifications only fire for items that are actually on your watchlist.
On Android, if you have force stopped the app, it cannot receive push messages until you open it again.
Battery savers and data savers can delay notifications. Exclude MMP from them if you want price alerts promptly.

I paid for Pro but the app still shows Free

Go to Settings → Account → Restore Purchases. That re-checks your purchase with the store and updates your plan.

If it still shows Free: a subscription can only be active on one MMP account at a time, so make sure you are signed in to the account you bought it with. Guests cannot subscribe — Pro requires a registered account with a verified email address, so that your subscription is attached to something you can recover. If none of that explains it, write to us with the store receipt and we will sort it out.

Changing or cancelling my subscription

Pro is billed by Apple or Google, so it is cancelled in your store account, not in MMP. The steps for both platforms are on the Delete Account page, together with the reason it matters: deleting your MMP account does not cancel the subscription. Refunds are handled by Apple or Google under their own policies.

I cannot sign in, or I forgot my password

On the sign-in screen, use Forgot password?. The reset email comes from Firebase, our sign-in provider, and the reset itself happens on their secure page. If you are already signed in, Settings → Account → Change Password sends the same email.

If you first signed in with Google, you have no MMP password — keep using the Google button. Check your spam folder if the email does not arrive within a few minutes.

The app says my email is not verified

Pro features and watchlist sync need a verified email address. Open the verification email we sent when you registered and follow the link, then reopen the app. You can ask for a new verification email from the app's verification screen. Google sign-ins are verified automatically.

Can I turn ads off?

Yes — Pro subscribers see no ads at all. In the free version, ads are what pays for the service. Where ad consent is legally required, Settings shows an Ad Privacy Options row so you can change your consent choice at any time; on iOS you can also change the tracking choice in your device settings under Privacy & Security → Tracking.

The app will not let me add more watchlist items

The free plan has a limited number of watchlist items; Pro is unlimited. The app shows the current free limit when you reach it. If you were already over the limit when it changed, you keep the items you have.

What do you know about me?

Less than you might expect: no passwords, no payment details, no location, and no record of what any individual person did in the app. The full list is on the Privacy Policy page.

I want my account deleted

See Delete Account. You can do it yourself in the app, or ask us by email if you cannot open it. Cancel your subscription in the store first.